Bell Canada to share ServiceNow governance case study at Knowledge 2026

By AI, Created 11:06 AM UTC, May 20, 2026, /AGP/ – Dyna Software will showcase GuardRails at ServiceNow Knowledge 2026 in Las Vegas, where Bell Canada plans to present how it uses the AI-driven governance tool to scale ServiceNow across a complex enterprise. The session highlights how Bell Canada is trying to improve platform health, reduce technical debt, and speed software releases as adoption grows.

Why it matters: - Bell Canada’s ServiceNow deployment shows how a large enterprise can scale automation without losing control of platform governance. - The use case matters because faster releases, lower technical debt, and better upgrade readiness can improve both internal operations and customer service. - Dyna Software is using the event to position GuardRails as a governance layer for organizations that need ServiceNow to grow without creating new risk.

What happened: - Dyna Software will exhibit at ServiceNow Knowledge 2026 from May 5-7 at the Venetian Convention and Expo Center in Las Vegas. - Bell Canada will present a session titled “How Bell Canada Leveraged GuardRails AI to Drive Enterprise Use of ServiceNow” on Wednesday, May 6 at 11:30 a.m. PDT. - Ron Browning, CEO of Dyna Software, and Marc Vaudry, Director IT Delivery at Bell Canada, will discuss how Bell Canada uses GuardRails by Dyna Software with ServiceNow. - Dyna Software will be at booth #5637 during the conference. - The company also plans to introduce a new agentic AI solution for designing, configuring, and building ServiceNow applications and workflows.

The details: - Bell Canada has built a digital transformation effort around ServiceNow and GuardRails. - The setup is intended to unify operations, customer service, and field service processes across the company. - Bell Canada uses GuardRails as a continuous governance layer across its ServiceNow environment. - GuardRails is embedded into the DevOps lifecycle to give Bell Canada real-time visibility into development risk. - The platform is designed to help identify technical debt and configuration issues earlier in development. - GuardRails has helped Bell Canada improve platform health and maintain upgrade readiness. - The system is also meant to prevent governance from becoming a bottleneck as ServiceNow adoption expands across teams and workflows. - Bell Canada’s teams are able to release software updates faster and with more predictability. - Dyna Software says GuardRails provides continuous insight into platform configuration and development activity. - The platform is designed to help enterprises identify technical debt, reduce upgrade risk, and follow ServiceNow best practices across distributed development teams. - Dyna Software says additional event information is available online. - Dyna Software also shared its LinkedIn page: Dyna Software on LinkedIn.

Between the lines: - The Bell Canada session is a customer proof point for Dyna Software’s pitch that governance can accelerate, not slow down, enterprise software delivery. - The launch of a new agentic AI product suggests Dyna Software is pushing beyond oversight tools and into automation of ServiceNow build processes. - The company is targeting large enterprises that need both speed and control as AI-driven workflows become more common.

What’s next: - Bell Canada’s session at Knowledge 2026 should give attendees a closer look at how GuardRails performs in a large, complex environment. - Dyna Software will use the conference to show its current GuardRails platform and its new agentic AI offering to potential customers. - The event could help shape how ServiceNow customers think about governance, upgrade readiness, and scaling AI-enabled workflows.

The bottom line: - Bell Canada is presenting ServiceNow governance as a growth enabler, not just a compliance function, and Dyna Software is using Knowledge 2026 to make that case to other enterprise buyers.